{"id":21696,"date":"2026-01-12T12:25:47","date_gmt":"2026-01-12T16:25:47","guid":{"rendered":"https:\/\/ssaquebec.ca\/?p=21696"},"modified":"2026-08-06T16:30:46","modified_gmt":"2026-08-06T20:30:46","slug":"six-components-for-measuring-patient-experience-in-primary-care","status":"publish","type":"post","link":"https:\/\/ssaquebec.ca\/en\/news\/six-components-for-measuring-patient-experience-in-primary-care\/","title":{"rendered":"Six components for measuring patient experience in primary care"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Understanding what patients experience in the healthcare system is essential to providing care that meets their needs. A diverse panel was consulted using a Delphi process to determine the most relevant components for measuring the patient experience in primary care.<\/p>\n\n\n<div class=\"block-accordion \">\n    <span class=\"block-accordion__label\">Accordion<\/span>\n    <h3 class=\"block-accordion__title\">Team<\/h3>\n    \n\n<p class=\"wp-block-paragraph\"><strong>Owner : <\/strong>General Management of the Unit\u00e9 de soutien SSA Qu\u00e9bec<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Responsible parties<\/strong> :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Principal Researchers<\/p>\n\n\n<div class=\"wp-block-list\">\n<ul class=\"wp-block-list\">\n<li>Marie-Eve Poitras, RN, PhD, Associate Professor, Department of Family Medicine and Emergency Medicine, Universit\u00e9 de Sherbrooke, Qu\u00e9bec, Canada \u2013 chercheuse r\u00e9guli\u00e8re CR-CHUS et CIUSSS du SLSJ, Marie-Eve.Poitras@USherbrooke.ca, 418 541-5050 poste 203249<\/li>\n\n\n\n<li>Maxime Sasseville, RN, PhD, Associate Professor, Faculty of Nursing, Regular Researcher at the VITAM Research Center, Universit\u00e9 Laval<\/li>\n<\/ul>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Postdoctoral fellows<\/p>\n\n\n<div class=\"wp-block-list\">\n<ul class=\"wp-block-list\">\n<li>Pierre-Henri Roux-Levy, MD, PhD, Universit\u00e9 de Montr\u00e9al<\/li>\n\n\n\n<li>V\u00e9ronique Lowry, pht., PhD, Universit\u00e9 de Montr\u00e9al<\/li>\n<\/ul>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Research Team<\/strong><\/p>\n\n\n<div class=\"wp-block-list\">\n<ul class=\"wp-block-list\">\n<li>Marie-Eve Perron, RN, M.Sc.., Doctoral student, Research team on optimal professional practices in primary care, Universit\u00e9 de Sherbrooke<\/li>\n\n\n\n<li>Anne-Sophie Langlois, T.S. MA., Research team on optimal professional practices in primary care, Universit\u00e9 de Sherbrooke<\/li>\n\n\n\n<li>Vanessa T. Vaillancourt, M. Sc., Research team on optimal professional practices in primary care, Universit\u00e9 de Sherbrooke<\/li>\n\n\n\n<li>Am\u00e9lie Fournier, Graphic Designer, Research team on optimal professional practices in primary care, Universit\u00e9 de Sherbrooke<\/li>\n<\/ul>\n<\/div>\n\n<\/div>\n\n                    \n\n\n\n<h3 class=\"wp-block-heading\">Useful results for whom and for what?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><br>These results help clinicians choose from existing PREM tools. They also support the development of tools with robust psychometric properties that can scientifically inform clinical and organizational interventions to improve the patient experience in primary care.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Objective of the study<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><br>The objective of the study was to reach a broad consensus among a panel of experts on a fundamental set of constructs* for measuring the patient experience in primary care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The panel included researchers, professionals, decision-makers, primary care coordinators, and patients.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What is a construct?<\/summary>\n<p class=\"wp-block-paragraph\">A construct is an abstract concept defined, operationalized, and measured using observable indicators. When clearly defined, they are essential for developing valid and reliable measurement instruments. Patient experience is measured using various constructs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Source: Poitras, ME. et al., 2025, p. 6<\/p>\n<\/details>\n\n\n\n<h3 class=\"wp-block-heading\">What is essential to measure<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><br>A general consensus emerged among those consulted. To measure the patient experience in primary care, six priority components must be considered:<\/p>\n\n\n<div class=\"wp-block-list\">\n<ol class=\"wp-block-list\">\n<li>Accessibility<\/li>\n\n\n\n<li>Continuity<\/li>\n\n\n\n<li>Communication<\/li>\n\n\n\n<li>Coordination<\/li>\n\n\n\n<li>Entirety<\/li>\n\n\n\n<li>Patient engagement<\/li>\n<\/ol>\n<\/div>\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Summary infographic (in French)<\/h3>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/ssaquebec.ca\/wp-content\/uploads\/2025\/12\/Infographie-Coreset-PremsProms-2025-Unite-SSA-6.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of Infographie Coreset Prems\/ Proms 2025 - Unit\u00e9 de soutien SSA.\"><\/object><a id=\"wp-block-file--media-a020635e-ff42-45e6-93c2-1cfb1b30a20a\" href=\"https:\/\/ssaquebec.ca\/wp-content\/uploads\/2025\/12\/Infographie-Coreset-PremsProms-2025-Unite-SSA-6.pdf\">Infographie Coreset Prems\/ Proms 2025 &#8211; Unit\u00e9 de soutien SSA<\/a><a href=\"https:\/\/ssaquebec.ca\/wp-content\/uploads\/2025\/12\/Infographie-Coreset-PremsProms-2025-Unite-SSA-6.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-a020635e-ff42-45e6-93c2-1cfb1b30a20a\">Download<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h3 class=\"wp-block-heading\">Report (in French)<\/h3>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/ssaquebec.ca\/wp-content\/uploads\/2025\/12\/Rapport_coreset_PremsProms_Poitras_30-09-2025.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of Rapport_coreset_PremsProms_Poitras_30-09-2025.\"><\/object><a id=\"wp-block-file--media-d103494f-ef01-4e30-848c-4b42c5c88471\" href=\"https:\/\/ssaquebec.ca\/wp-content\/uploads\/2025\/12\/Rapport_coreset_PremsProms_Poitras_30-09-2025.pdf\">Rapport_coreset_PremsProms_Poitras_30-09-2025<\/a><a href=\"https:\/\/ssaquebec.ca\/wp-content\/uploads\/2025\/12\/Rapport_coreset_PremsProms_Poitras_30-09-2025.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-d103494f-ef01-4e30-848c-4b42c5c88471\">Download<\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The patient experience is an essential lever for improving the quality of care, but it is characterized by several components. Prior to this study, there was no consensus on the priority components to be measured in order to accurately reflect this experience.<\/p>\n","protected":false},"author":2,"featured_media":21619,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","footnotes":""},"categories":[40],"tags":[],"article-type":[47,48],"class_list":["post-21696","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","article-type-deliverables","article-type-tools"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - 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