Deliverables Archives | Unité soutien SSA Québec

Guide to a successful continuous quality improvement (CQI) process

Here are the best practices to put in place before, during and after a continuous quality improvement process. They are based on the experiential knowledge of Quebec CQI agents working in university and non-university family medicine groups.

How to build a framework for managing the compensation of patients, caregivers, and citizens

Here is how our unit developed its framework for managing recognition and compensation for healthcare partners. We are sharing the step-by-step process, templates, an overview of the microsite available to our partners and teams, and the content of our management framework.

What Shapes Clinician Well-being in Primary Care? An Evidence and Gap Map

Here is a map that organizes the experiences of primary care clinicians according to factors that influence their well-being accross the world. Discover the results by country and by type of clinician, among other things.

Six components for measuring patient experience in primary care

The patient experience is an essential lever for improving the quality of care, but it is characterized by several components. Prior to this study, there was no consensus on the priority components to be measured in order to accurately reflect this experience.

Service offering from leaders in learning health systems (LHS)

LHS leaders help the health and social services workers to innovate and improve by leveraging the strengths of the learning health system (LHS) methodology.

Demystifying Indigenous health research: two videos

Indigenous knowledge is unique and powerful. Research teams should be aware of and sensitive to this knowledge in order to conduct respectful and relevant research. Watch two videos rich in Indigenous testimonials and perspectives!

Position Statement on partnership in Health and Social Services

The purpose of this position statement is to take stock of the science of partnership as it develops in Quebec and elsewhere in the world. It brings together and clarifies the roles of population forces that are essential to co-construction in healthcare. The document provides an overview of the continuum of partnership in the health trajectory of individuals, highlighting the relevance, importance, and value of this approach.

Directory of specialized resources in healthcare partnerships in Quebec

Are you interested in breaking down silos in health and social services? Find specialized resources in healthcare partnerships available in Quebec.

8 Recommendations for Refocusing Territorial Acknowledgment on the Perspectives and Experiences of Indigenous Peoples

What are the origins of territorial acknowledgements? What issues have been raised by the Unit's Indigenous patient partner circles in relation to these acknowledgements? What is the nature of the discomfort felt toward this practice? This report, produced in collaboration with the Unit's Indigenous partner circles, examines these questions and offers recommendations.

Guide to mHealth Implementation

How can we optimize mHealth tools effectiveness, address usage barriers, and meet user needs? By following the six steps outlined in this guide.

The Getting ready form: for an optimal medical appointment

Make the most of your medical appointment, avoid forgetting anything and reduce stress: these are the advantages of using the Getting ready form.

The power of PROMs: reporting your health results means taking part in your own treatment

What patients share with the care team can make all the difference. PROMs - Patient Reported Outcome Measures - are extremely useful, but can raise questions and concerns among patients. Here's a microsite that explains what PROMs are and why they are useful. Explanations, testimonials, podcasts and myths are covered, in both French and English.

Patient Partnership Guidelines in research and clinical practice

Discover the fundamentals of patient partnership, address the issue of roles and responsibilities in this partnership context, develop knowledge in recruiting, welcoming, training and supporting patient partners, and see the impact of patient partnership.

Learning FMG: A model designed by and for Family Medicine Groups (FMGs)

Here are some guidelines and a template to encourage and support family medicine groups in fostering a culture of learning.

Position statement on continuous quality improvement (CQI)

What is continuous quality improvement (CQI) in health and social services? What are its impacts? How can CQI approaches be implemented? The Position Statement on CQI answers these questions and proposes concrete recommendations.